IATA has published on 10 July a set of new documents that provide IOSA support for remote audits. We, at Inxelo Technologies, prepared updated IOSA Checklist ISM Ed 13 – Remote Audit for our customers in ICARUS software.
The IOSA Program has been developing relief measures to support the airlines affected by the outbreak of COVID-19. With the support from regulators and the IOSA governing body, the IOSA Oversight Council (IOC) and Safety, Flight- and Ground Operations Advisory Council (SFGOAC), the Remote IOSA Audit option is now ready to be launched.
With this new update, IOSA Remote Audit option will be available in addition to an onsite IOSA audit. Airlines will work with their Audit Organizations to determine which option is best suitable for their circumstances. Key differences from the onsite audits are:
- Reduced IOSA Standards Manual (ISM) Checklist
- Shorter IOSA registration period of twelve months
- All audit activities are conducted remotely
- Reduced audit fixed fees
Our team have already implemented in ICARUS SMS & QMS software solution an option for auditors to join in the system and perform audits with our customers. Also, our team provide non-stop customer service to our customers during the time of the audit in order to help our customers in achieving the best possible outcome.
With new updated IOSA Checklist ISM Ed 13 – Remote Audit, our team adapted the new checklists into ICARUS and made it available for our customers to request importing the mentioned checklist into the system.
To learn more about ICARUS, please read here: https://inxelo.aero/
REMOTE AUDIT METHODOLOGY
The Audit will be performed remotely without onsite presence of the auditors. Mandatory observations will not be performed, however new methods will ensure the evaluation of the implementation is effective. The Audit will be performed in the following phases. Detailed audit procedures will be released in the IOSA Audit Handbook at www.iata.org/iosa
The Remote preparation phases
DOCUMENTS
IOSA has published a set of new documents that can be downloaded:
- IOSA Support Program
- IOSA Standards Manual Ed 13 – Remote Audit
- IOSA Checklists ISM Ed 13 – Remote Audit (MS Word)
- IPM Edition 12 – Temporary Appendix
- IAH P&G Edition 10 – Temporary Appendix
- Operator Alert 15 – IOSA Support Program Update
CHANGES IN ISM 13
The following tables describe changes contained in the Edition 13 of the IOSA Standards Manual (ISM 13).
ISM 13 Revision Highlights
Description of Significant Changes
ORG section: ORG 1.3.2 revised to address telecommuting technology as a means for a manager to
meet responsibilities and perform work duties.
ORG section: ORG 2.2.1 revised to address new Annex 19 standard for control of SMS operational
records.
ORG section: ORG 3.4.6 revised to incorporate a new specification for the retention of information
associated with the internal auditing of the ISARPs (formerly specified in ORG 3.4.8); provides
reference to new Table 1.2.
ORG section: ORG 3.4.7 eliminated; submission of a conformance report (CR) is no longer required; all
ISM references to the CR deleted.
ORG section: ORG 3.4.8 eliminated; specifications for retention of information associated with the
internal auditing of the ISARPs incorporated in ORG 3.4.6 and new Table 1.2.
ORG section: new Table 1.2 specifies the information associated with the internal auditing of the
ISARPs that must be retained by the operator as specified in ORG 3.4.6.
ORG section: ORG 3.5.4A and ORG 3.5.4B; existing ORG 3.5.4A specifies the monitoring of other
operators that transport the operator’s passengers under a commercial aviation agreement; effective
1 September 2020, ORG 3.5.4A will be eliminated and replaced by ORG 3.5.4B, which specifies initial
and continuing auditing of other operators to ensure ICAO safety standards are being met.
DSP section: TR 2018-2 incorporated; DSP 3.5.1, 3.5.2, 3.5.3 revised to provide updated specifications
that address aircraft tracking; DSP 3.5.4 eliminated.
DSP section: DSP 4.3.16 expanded to address increased fuel state awareness by providing options for
determining and expressing a final reserve fuel value.
MNT section: New MNT 2.9.2 (standard) to provide specifications for maintenance associated with the
data link recorder (DLR); requirement for a DLR is a new standard in Annex 6.
CAB section: CAB 3.1.1 revised with new sub-specification to address a reduction of minimum cabin
crew complement during a case of incapacitation or unforeseen circumstances where a replacement
cannot be obtained.
CAB section: CAB 4.1.1 and guidance revised to expand specifications and information related to
preflight of cabin emergency systems and equipment.
GRH section: GRH 1.6.9 (recommended practice) revised to specify that processes and procedures for
ground handling operations contained in the OM are verified against the IATA Ground Operations
Manual (IGOM).
GRH section: GRH 2.2.4 (recommended practice) revised to specify training for ground handling
personnel assigned to perform passenger services, ramp services and load control; includes reference
to Table 6.1 for specified training elements.
GRH section: new GRH 2.2.5 (recommended practice) to specify training for ground handling personnel
assigned to perform aircraft fueling.
GRH section: new GRH 2.2.6 (recommended practice) to specify training for ground handling personnel
assigned to perform aircraft de-/anti-icing.
ISM Ed 13 – Remote Audit, July 2020 DOC 1
IOSA Standards Manual
GRH section: new GRH 3.1.3 (standard) to specify procedures for acceptance and handling of batterypowered mobility aids; addresses new ICAO TI and DGR requirements.
GRH section: GRH 3.2.2 (standard) revised to specify aircraft arrival procedures to be completed prior
to aircraft approaching the assigned parking gate or stand specifications (identified as existing safetycritical gap in GRH ISARPs).
GRH section: GRH 3.2.3 (standard) revised to specify aircraft arrival procedures to be completed once
aircraft has arrived and is stopped at the assigned parking gate or stand (identified as existing safetycritical gap in GRH ISARPs).
GRH section: new GRH 3.2.7 (standard) to specify aircraft departure procedures to be completed prior
to aircraft departing the parking gate or stand (identified as existing safety-critical gap in GRH ISARPs).
GRH section: new GRH 3.2.8 (standard) to specify aircraft departure procedure for aircraft walkaround
check to be completed prior to aircraft movement from the parking gate or stand (identified as existing
safety-critical gap in GRH ISARPs).
GRH section: new GRH 3.2.9 (standard) to specify procedures for aircraft pushback and towing
(identified as existing safety-critical gap in GRH ISARPs).
GRH section: GRH 3.5.1 (recommended practice) revised to specify practices and procedures for the
operation of GSE in aircraft ground handling operations (identified as existing safety-critical gap in GRH
ISARPs).
GRH section: GRH 3.5.2 (recommended practice) revised to specify procedures for operation of
passenger boarding bridges (identified as existing safety-critical gap in GRH ISARPs).
GRH section: new GRH 3.7.4 (standard) to specify processes for the protection of cargo from
unauthorized interference when in custody of personnel performing ground handling operational
functions; harmonized with CGO provision; addresses Annex 17 standard.
GRH section: Tables 6.2–6.11 eliminated.
SEC section: new SEC 4.1.3 (recommended practice) to specify sharing with the State and other
external entities relevant information that will to assist in the implementation of an effective security risk
assessment process; addresses Annex 17 standard.
SEC section: new SEC 4.3.3 (recommended practice effective 1 September 2020) to specify
participation in the IATA Incident Data Exchange (IDX) through submission of reports of acts and
preparatory acts of unlawful interference.
• Appendix A–Mandatory Observations moved to different document.
