Last week Skytrax published results of World’s best airport survey for 2019 and the winner of this prestigious award for the 7th year in a row is Changi Airport Singapore. Customers had chance to vote among 550 airports included in survey results. The list of customer survey topics covered is long and encompasses features such as:
o Ease of Access,
o Public transport options, efficiency and prices
o Taxi availability and prices
o Terminal comfort, ambience and design
o Terminal cleanliness, floors, seating and public areas
o Waiting times at Security screening
o Wayfinding and Terminal signage
o Clarity of Boarding Calls and Airport PA’s
o Friendliness and language skills of Airport Staff
o Choice of Shopping – tax-free and other outlets
o Choice of bars, cafes and restaurants
o Wi-Fi service
o Power charging facilities
o Baggage Delivery times
o Lost luggage services
o Perception of security and safety standards
o And many more
Mr. Lee Seow Hiang, Chief Executive Officer of Changi Airport Group, announced the launching of Jewel Changi Airport in April 2019, and if you wonder what is so special about Changi Airport, one quick look on their promotional video will give you the answers to all your questions.
Constant upgrading in order to give passengers a unique experience keeps this airport at top of the list for many years. This airport is not just passing station on the way – it is the place you want to see and experience. Changi Airport offers numerous beautiful gardens (Butterfly garden, Orchid garden, Cactus garden..) , entertainment deck, movie theatre, gym facilities, duty-free shops with reasonable prices, dining areas, open smoking areas, comfortable snooze areas, free massage chairs, swimming pool with jacuzzi, sky train and even free Singapore Tour for people in transit. Apart from the award for the World’s best airport, Changi also won the prize for World’s Best Airport Hotel thanks to Crowne Plaza, and the prize for World’s Best Airport Leisure Amenities.
And here is the list of 10 best airports for 2019:
- Singapore Changi Airport – Singapore
- Tokyo International Airport (Haneda) – Tokyo, Japan
- Incheon International Airport – Seoul, South Korea
- Hamad International Airport – Doha, Qatar
- Hong Kong International Airport – Hong Kong, China
- Central Japan International Airport – Bay of Ise, Japan
- Munich Airport – Munich, Germany
- London Heathrow Airport – London, UK
- Narita International Airport – Tokyo, Japan
- Zurich Airport – Zurich, Switzerland
